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KNOWLEDGE TEST STUDY GUIDE
OUR GUIDING PRINCIPALS
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Repeat order to guest for confirmation
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Exhibit Core 4 & Deliver 2nd Mile Service Behaviours
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Ensure guest has everything they need & give guest a fond farewell (for example: “Have a great day!” or “Enjoy your weekend!”)
Our Mission
Always committed to "Why not our best?"
Our Vision
To be the most CARING company in Bonney Lake
Our Core Values (FUEL)
These core values FUEL our mission and vision statements
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Faithful
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United
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Entrepreneur Spirit
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Laughter
HOSPITALITY MODEL=
1st Mile (Core 4) + 2nd Mile (Create a Moment) + Customer Recovery (HEARD)
Cleaning Colors
YELLOW
Back of House/Kitchen
Blue
Front of House/Dining Room
Red
Restrooms
CORE
4
Create Eye Contact
Share a Smile
Speak with a Friendly Tone
Always say, "My Pleasure"
2ND MILE
SERVICE
Offer a warm welcome & fond farewell
Personalize with Guest's name
Perform Table Touch-Ins
Find the "little things" to spread joy
HEARD MODEL
Hear
Empathize
Apologize
Resolve
Delight
Store Hours
Mon-Thurs: 6:30 am - 9:00 pm
Fri-Sat: 6:30 am - 10:00 pm
(Closed on Sundays)
TEMPERATURE DANGER ZONE
40 degrees F - 140 degrees F
Sanitizer
Must remain on surface for 60 seconds in order to be effective
Our Waffle Potato Fries & Hash Browns are cooked in: Canola Oil
Our hand-breaded chicken is cooked in: 100% Highly Refined Peanut Oil
ENTREES
Chick-fil-A® Chicken Sandwich
A boneless breast of chicken seasoned to perfection, hand-breaded, pressure cooked in 100% refined peanut oil and served on a toasted, buttered bun with dill pickle chips. Also available on a multigrain brioche bun at an additional cost.
Chick-fil-A® Spicy Chicken Deluxe Sandwich
A boneless breast of chicken seasoned with a spicy blend of peppers, hand-breaded, pressure cooked in 100% refined peanut oil and served on a toasted, buttered bun with dill pickle chips, green leaf lettuce, tomato and Monterey Jack w/ Jalapeños cheese. Also available on a multigrain brioche bun at an additional cost.
Chick-fil-A® Grilled Chicken Club Sandwich
A lemon-herb marinated boneless breast of chicken, grilled for a tender and juicy backyard-smokey taste, served on a toasted multigrain brioche bun with Colby Jack cheese, applewood smoked bacon, green leaf lettuce and tomato. Served with honey roasted BBQ sauce.
Chick-fil-A® Nuggets
Bite-sized pieces of tender all breast meat chicken, seasoned to perfection, hand-breaded and pressure cooked in 100% refined peanut oil. Available in 5-, 8- and 12-count entrées with choice of dipping sauce.
Chick-fil-A® Grilled Nuggets
Bite-sized pieces of boneless breast of chicken, marinated with a special blend of seasonings and grilled for a tender juicy backyard-grilled taste. Available in 5-, 8- and 12- count entrées with choice of dipping sauce.
Chicken Noodle Soup
Shredded Chick-fil-A chicken breast, chopped carrots and celery with egg noodles in a hearty broth. Served with Premium Plus crackers.
Dipping Sauces
Chick-fil-A® Sauce
Our classic dipping sauce with notes of honey mustard and a smoky tang.
Barbeque Sauce
Our classic barbeque sauce, seasoned with spices, onion and garlic for a rich and bold flavor.
Honey Mustard Sauce
A savory sauce with the robust flavor of mustard and spices combined with the sweetness of honey.
Sweet & Spicy Sriracha Sauce
A sweet and tangy sauce made with chili peppers for a spicy twist.
Garden Herb Ranch Sauce
A creamy buttermilk ranch sauce with savory garlic, onion and herb flavors.
Zesty Buffalo Sauce
A flavorful hot sauce with a smooth, bold flavor.
Polynesian Sauce
A delicious sweet and sour sauce with a strong, tangy flavor.
SALADS
Chick-fil-A® Cobb Salad
Chick-fil-A® Nuggets, pressure-cooked, sliced and served hot on a fresh bed of mixed greens, topped with a blend of shredded Monterey Jack and cheddar cheeses, crumbled bacon, fire-roasted corn, sliced hard-boiled egg and grape tomatoes. Made fresh daily. Served with charred tomato, crispy red bell peppers, Avocado Lime Ranch dressing or Fat Free Honey Mustard dressing for an option with fewer calories (or Customer’s choice of dressing).
Chick-fil-A® Spicy Southwest Salad
Slices of grilled spicy chicken breast served on a fresh bed of mixed greens, topped with grape tomatoes, a blend of Monterey Jack and cheddar cheeses, and a zesty combination of poblano chiles, red bell peppers, roasted corn and black beans. Made fresh daily. Served with Seasoned Tortilla Strips, Chili Lime Pepitas, Creamy Salsa dressing or two packets of jalapeño salsa for an option with fewer calories (or Customer’s choice of dressing).
Chick-fil-A® Grilled Market Salad
Sliced grilled chicken breast served on a fresh bed of mixed greens, topped with crumbled blue cheese and a mix of red and green apples, strawberries and blueberries. Made fresh daily. Served with Harvest Nut Granola, Roasted Nut Blend and Light Balsamic Vinaigrette dressing (or Customer’s choice of dressing).
SIDE ITEMS
Chick-fil-A Waffle Potato Fries
Waffle-shaped potatoes with the skin. Cooked in canola oil until crispy outside and tender inside.
Side Salad
A fresh bed of mixed greens, topped with a blend of shredded Monterey Jack and cheddar cheeses and grape tomatoes. Made fresh daily. Served with charred tomato, crispy red bell peppers and Customer’s choice of dressing.
Fruit Cup
A great-tasting, nutritious fruit mix made with mandarin orange segments, fresh strawberries, blueberries, and red and green apple pieces, served chilled, in a choice of sizes. Prepared fresh at each Restaurant.
Greek Yogurt Parfait
Creamy vanilla Greek yogurt with fresh strawberries and blueberries, topped with your choice of our own Harvest Nut Granola or chocolate cookie crumbs.
Kale Crunch Side
Kale Crunch Side is a blend of Curly Kale and Green Cabbage tossed with an Apple Cider and Dijon Mustard vinaigrette, all topped off with salted, crunchy Roasted Almonds.
BREAKFAST ITEMS
Chick-fil-A® Chicken Biscuit
A breakfast portion of our famous boneless breast of chicken, seasoned to perfection, hand-breaded, pressure cooked in 100% refined peanut oil and served on a buttermilk biscuit baked fresh at each Restaurant.
Biscuit
A delicious buttermilk biscuit baked fresh at each Restaurant. Served lightly buttered or plain.
Chick-fil-A Chick-n-Minis
Bite-sized Chick-fil-A® Nuggets nestled in warm, mouthwatering mini yeast rolls that are lightly coated with honey butter spread (4-count).
Egg White Grill
A breakfast portion of grilled chicken with a hint of citrus flavor, stacked with freshly cooked egg whites and processed American cheese served on a toasted multigrain English muffin.
Hash Brown Scramble Bowl (with Chicken or Sausage)
A hearty morning meal of sliced Chick-fil-A® Nuggets, crispy Hash Browns, scrambled eggs and a blend of Monterey Jack and cheddar cheeses. Made fresh each morning. Served in a convenient bowl. Served with jalapeño salsa.
Hash Browns
Delicious and crispy potato medallions cooked in canola oil.
DESSERTS & DRINKS
Milkshakes
Our creamy Milkshakes are hand-spun the old-fashioned way each time and feature delicious Chick-fil-A Icedream® topped off with whipped cream and one crucial cherry. Available in Vanilla, Chocolate, Strawberry and Cookies & Cream.
Icedream
A delicious, dairy treat with an old-fashioned vanilla taste.
Chick-fil-A Frosted Lemonade
This refreshing treat is a hand-spun combination of our classic Chick-fil-A® Lemonade (or Diet Lemonade) and our famous vanilla Icedream®.
Chocolate Chunk Cookie
Our large, warm, gooey Chocolate Chunk Cookies are baked fresh every day in each Restaurant. They have both semi-sweet dark and milk chocolate chunks, along with wholesome oats for an old-fashioned touch.
Chick-fil-A® Lemonade and Diet Lemonade
Freshly prepared at each Chick-fil-A® restaurant using simple ingredients: real lemon juice — not from concentrate, sugar and water. Diet Lemonade is sweetened with Splenda® No Calorie Sweetener.
Iced Tea (Sweet or Unsweetened)
Freshly brewed each day from a premium blend of tea leaves. Available sweetened with real cane sugar or unsweetened.
Chick-fil-A® Coffee
Hot coffee.
Chocolate Fudge Brownie
A decadent dessert treat with rich semi-sweet chocolate melted into the batter and fudgy chunks.