Home
Expo
Role Summary
The team member on Serving is responsible for quickly delivering meals to Guests while exhibiting the Core 4 and 2nd Mile Service Behaviours.
Essential Skills & Knowledge
-
Repeat order to guest for confirmation
-
Exhibit Core 4 & Deliver 2nd Mile Service Behaviours
-
Ensure guest has everything they need & give guest a fond farewell (for example: “Have a great day!” or “Enjoy your weekend!”)
Server Role:
-
Receives meal from Bagger/Expeditor.
-
Delivers meal to guest in their vehicle. (using Guest information on service receipt).
-
Ensures Guest has everything needed to enjoy meal.
-
Exhibits the Core 4 and seeks opportunities to deliver 2nd Mile service when interacting with Guest.
By end of EXPO Shift, team member should be able to:
-
Deliver meal to guest using
-
Elevated Language
-
Core 4
-
2nd mile service behaviours (ensuring guest has everything they need)
-
-
Move with a sense of URGENCY
-
Understand how to read the receipt sticker to:
-
-
Locate guest (using car description and lane number)
-
Repeat order back to guest to ensure order is correct
-
Things to Remember
-
Always take the receipt sticker off of the bag before delivering the meal to Guests
-
Refrain from yelling out Guest's name as over an intercom system; Instead, speak in full sentences, using Core 4, saying: "I have a Spicy Deluxe meal for John...Is there anything else I can get for you today, John? Have a great afternoon! Enjoy your meal! Thank you for coming in! My Pleasure!"