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Drinks/Desserts
Role Summary
The team member on Drinks/Desserts is responsible for making drinks to fulfill orders as well as making desserts. Maintaining a clean work area and proper portion control is a key responsibility.
Essential Skills & Knowledge
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Accurately fulfill orders as they show up on the monitor.
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Learn how to restock and change soda bibs.
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Learn how to refill and maintain the Taylor machine throughout the day.
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Know when to ask for help and what to do during downtime.
Drinks/Dessert How to:
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When first placed on Drinks or Desserts make sure you are fully stocked. This includes cups, lemonade, ice, and shake base/icedream.
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Be sure to bump each order as it has been made. Place the sticker on the cup so the rest of the order can be properly fulfilled.
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When there is only a drink for an order, deliver the drink to the guest and don't leave it on the counter for someone to take.
Trainer
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30 minutes Pathway
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Bump bar/screens
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Recall/option orders
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Abbreviations for things (Dt), Dimples to press
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Drink Station layout
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Walk-in layout
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Restocking (things in the moment and long term (cups))
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Sidekicks: ICE IN CUPS FIRST
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Shake Base v. Ice Dream**
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Portions (Milkshakes, ice dream, whip cream)
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Ice Dream cones
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Special situations:
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DD/UE drinks & lids
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Make coffee (AM)
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Soda bibs
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Mocha Cream Cold Brew
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Drinks/Desserts Only
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Refilling Lemonade & Teas
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Make 1 Lemonade, brew 1 tea, make 1 shooter, make cold brew
Things to Remember
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Ask for help when needed. This includes stocking items you may need too.
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When delivering a drink or dessert to a guest, remember the core 4.
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Always clean and restock your area when leaving and throughout the day as needed.